tell me about it

After about 18 years of keeping my kids savings account with OCBC, in one afternoon they’ve completely destroyed any chance of keeping me as a client.

I’m going to close down that account and open a second account with POSB instead.

OCBC sucks monkey ass.

First the whole afternoon was spent verbally tussling with the girl at the counter who didn’t know what the hell she was doing, which didn’t help me because I didn’t know what the hell she was talking about and I didn’t know what I had been mysteriously signed up for. All I ever wanted was to put in money and take out money, and to be able to settle bills online. And pay the damn credit card bill that I had signed up for because it gave me 3% discount off my insurance payments.

And because of some colossal mess up, I now have two OCBC credit cards, one issued by freaking mistake, and EasiCredit.

And I asked to cancel every bloody thing but my savings account and the Titanium. I come home to Internet banking only to accidentally pay my stupid credit card bill with EasiCredit because my savings account is mysteriously not showing up on my Internet banking, when I expressly told her that I wanted that. And now I have a freaking extra bill from EasiCredit, and OCBC Internet banking that keeps hanging.

All this while my solid little POSB Internet banking is humming happily along, and which I have never ever had a single problem with, either at the bank or online. My UOB card is happily payable at all AXS stations, no fuss no problem, no strings attached.

While OCBC just racks up more cards and more interest and more money from me every month. And then when I call their helpline, I get some Indian dude with a really strong accent. And while it’s completely not his fault that I can’t understand him, the fact remains that I…could…not…understand…him. And it really sucks to have to go “…sorry?” everytime he asks me a question. I seriously had no idea what he was saying and when I eventually hung up, I still wasn’t sure if my problem was addressed.

And OCBC Internet banking is now…DOWN.

Screw you, OCBC. I’m going to take all my money out tomorrow. I don’t care, Vincent can explain to Great Eastern Life. I’ll pay my insurance through my UOB Lady’s card. I’ll gladly hold on to that card.

Bloody OCBC.